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Our goal is to make sure that you have the best learning and self-development experience possible. If The LAB membership isn’t for you, email us within 30 days of the date you purchase your subscription, and we’ll offer a full refund.

Yes, the membership is automatically renewed unless you cancel before the next membership period. For example, if you choose the 3-month membership, it is automatically renewed after 3 months for another 3 months.

To cancel your membership, login to our website, select “Profile” and then “Billing”. In the section “Active Plans”, you will be able to change your plan or to cancel your membership.

A cancellation can be made anytime, but will only be valid from the next membership period on. You will have access to the platform until your current period ends. After that, your cancellation will be active and you will no longer have access to our premium contents.

Depending on the membership type you choose, you get billed either quarterly, semi-annually or annually.

We accept various credit card payments (VISA, Mastercard) in addition to PayPal and GooglePay.

If you need help with anything, our help center offers you frequently asked questions on technical issues, account problems, and payment questions.

Should you not find what you are looking for on this part of our website, you can always send us a message, and we will get back to you as soon as possible, usually within 24 hours.

You can also call us via our phone numbers. We’re always happy to hear from you.